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1. Some dating sites claim to have thousands of members, but many of the profiles turn out to be fake. How do I know the members on this site are real?

A. We promise never to create bogus members to pad our site. We will certainly never send you messages from users who do not exist (a common problem on other, less reliable sites). Our goal is to help you find a match, not further our own agendas!

2. There are a lot of guys out there who will go to great lengths to impress a girl. How do I know the guys are really British?

A. It’s simple. If you see a guy with a "verified" status, it means that they've proven to that they are, in fact, from the UK.

3. How do you know if members are over 21 years old?

A. Again, check that the member has a "verified" status. Part of the verification process includes proving you are 21 or over.

4. I am currently listed as unverified. How do I become verified?

A. If you are a woman or non-British guy, it’s pretty easy. All you need to do to become verified is email ( a copy of a picture ID (like a driver’s license or a passport). Make sure your ID clearly displays your photo and date of birth. If you are a British guy, you're in luck: any guy who verifies himself as a UK national can use the site completely free of charge! Please visit our verification instructions page for more information.

Remember, we’re not interested in stealing your identity, so please block out all personal information like your street address (we’re only looking at the town and postcode), license number, or passport number. And don’t worry – we won’t ever pass your information to any third parties.

If you have an problem sending us your ID, use the "Contact Us" page to send us a message describing your issue. Be sure to include your phone number in your message. While we currently do not offer telephone support, we will contact you regarding any issues that cannot be resolved over email.

5. I’m not comfortable sending a copy of my ID. Do I need to be verified to use the site?

A. Of course not! You are free to search for matches, chat with members, and even arrange meetings, no matter what your status. Some members may choose to only speak with verified users, but others may be open to chatting with anyone. It’s up to you to choose how you want to use the site. We’re only here to guide you.

6. How can I be sure that the person in a profile picture will be the person who shows up on my date?

A. This is a major benefit of’s verification process. When you send us your ID, we compare the photo to your picture. This way, we can make sure our users are getting what they expect. You may be thinking, “But I took my driver’s license picture 4 years ago after rolling out of bed at 7 AM following an all night pub crawl!” Relax! We know people change and we’re not going to judge. Maybe you’ve lost 400 pounds since coming to the States. Maybe you’re six years older. As long as we can tell it’s you, you’ll be verified.

7. How do I upload additional photos?

A. On your profile page, there is a button to upload additional pictures. You can add as many photos as you like. (Please keep them around 100kbs in size each.) We recommend adding at least 4 to 5 pictures so other members can get a better sense of who you are. You may want to include at least one picture of yourself from head to toe to really show off your style.

8. Certain members keep emailing me even though I’ve told them I’m not interested. I’m tired of their emails flooding my inbox. Is there anything I can do?

A. A great feature on is the “Blocklist.” Adding members to your Blocklist prevents them from contacting you. Members who are on your Blocklist will also not appear in your searches. Unless you bump into them on the street, you should never see or hear from them again. Should you have any further issues, please contact us via email through the "Contact Us" page. To add a member to your blocklist, use the red trash can icon on their profile page.

This feature will actually allow you to limit your search to new members only, as well. By adding all existing members to your Blocklist, your search results will only return new member profiles.

9. I want to join, but I do not want to give any other members on the site my personal information, such as my email address. Is this information kept private?

A. We ask you to provide us with your personal email address when you sign up for so that we can send you notifications and information about the site. Your email will never appear on your profile page and will never be given out to other members or third parties. If you wish to provide your personal contact information to other members, that’s up to you.

10. There are some features on this site that I don't like or that I think could be improved. How can I contact you to share my ideas?

A. We love hearing from you and appreciate all of your suggestions. can only grow and improve through feedback from our members. We encourage all members to let us know what they think. To send us an email with suggestions or concerns, visit the “Contact Us” page and drop us a line.

11. Is there a matching program on the site and how does it work?

A. Yes! Once you have filled out your information, our site automatically searches for potential matches. As soon as you login, you'll see the first profile that has been selected for you, based on your search history.

If you like what you see, click on the green tick ('hotlist') icon. The site will store their profile in your 'hotlist' for future reference. If you're not interested, click on the red trash can ('blocklist') icon so you never have to see them again.

Once you have selected either the 'hotlist' or 'blocklist' icon, you can move onto your next match! You can always go back to your personal 'hotlist' or 'blocklist' pages (under 'Search' on your main menu) and add or remove profiles. Don't worry. Anyone you 'block' or 'hotlist' will not be aware of your selection.

We believe that finding love it not about formulas, but about chemistry, attraction, and a whole host of other factors. We find that this is a great way to get people with a mutual attraction together.

12. I found the love of my life on and now I want to share my story with everyone. Can I add a testimonial to your “Success Stories” page?

A. First of all, congratulations! We’re so happy you found someone special and we would love to share your story with our other members. Visit the “Contact Us” page and send us an email with the subject line “Success Story.” Tell us a bit about your first date, your first impressions of one another and where you are now. We’ll review your story and will contact you if we want to share it with the whole site.